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Email support
The fastest way to reach us for billing, account access, bug reports, and anything that needs detail.
Mon–Fri, 9am–6pm EAT
Contact
Real support.
No runaround.
Whether it’s M-Pesa billing, a bug on Android, or a partnership idea — tell us what you need and we’ll get back to you.
Channels
Choose how to reach us
Self-serve options are fastest for billing and downloads. Email us for everything else.
Billing & M-Pesa
Payment history, new checkouts, and plan status live in your dashboard.
Open paymentsApps & setup
Download links for Android, iOS, macOS, Windows, Android TV, and the web dashboard.
Get appsPhone
Phone support isn’t available yet — email gets you to the right person fastest.
Mon–Fri, 9am–6pm EATFAQ
Common questions
Still unsure? Expand an answer below or write to us.
Sign in to the web dashboard, open Payments, pick a plan, and complete checkout via Paystack. You’ll receive an STK push on your phone. Keep your checkout reference if you need help.
Password reset is coming soon. Email us from the address on your account and we’ll verify ownership before helping you regain access.
Android, iOS, Windows, macOS, and Android TV are available. Billing, devices, and blocklists can be managed from the web dashboard.
Refunds depend on where you purchased (Paystack, Google Play, or App Store). Email us with your payment reference and we’ll review your case.
Accounts and billing are stored in PostgreSQL. We don’t sell your data or read content inside other apps. Read our Privacy Policy for full details.
Use the form below and choose “Bug report”. Include your device model, OS version, Pauseward app version, and steps to reproduce the issue.
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